Refund policy

At ZeneeCart, customer satisfaction is our priority. We carefully check and pack our products before dispatch. However, if you receive a damaged, defective, or incorrect item, we are here to help.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

- You received a damaged product.

- You received a defective or non-working product.

- You received an incorrect item or a different product from what you ordered.

- The product has a manufacturing defect.

2. Conditions for Returns

To qualify for a return or replacement:

- The issue must be reported within 7 days of delivery.

- The product must be unused and returned with its original packaging and accessories, where possible.

- Clear photos or videos may be required to verify the issue.

- Damage caused by misuse, accidents, or improper handling is not eligible.

3. Non-Returnable Situations

Returns or replacements may not be accepted in the following situations:

- Change of mind after receiving the product.

- Incorrect product usage or accidental damage.

- Normal wear and tear.

- Claims reported after the 7-day return period.

4. Refund Policy

If your return is approved:

- Refunds will be processed after the returned product has been inspected.

- Refunds will be issued through a mutually agreed payment method.

- Original shipping charges may not be refundable unless the issue was caused by ZeneeCart.

- Refund processing time may vary depending on the payment method.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement, subject to product availability.

If the same product is unavailable, we will discuss an appropriate alternative or refund with you.

6. How to Request a Return or Refund

To request a return, replacement, or refund:

1. Contact us through our official WhatsApp support or Contact Us page.

2. Provide your order number and contact details.

3. Explain the issue and share clear photos or videos.

4. Wait for our support team to review your request and provide further instructions.

Please do not send any product back without receiving return instructions from our team.

7. Contact Us

For return, refund, or replacement assistance, please contact ZeneeCart through our official customer support channels.

Thank you for shopping with ZeneeCart!