Shipping policy

At ZeneeCart, we aim to deliver your orders safely and efficiently. We are committed to providing a smooth and reliable shopping experience across Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan through our courier partners, subject to service availability in your area.

2. Shipping Charges

- Shipping charges are calculated at checkout.

- Applicable delivery charges will be displayed before you complete your order.

- Any special delivery charges, if applicable, will be communicated before dispatch.

3. Order Processing Time

- Orders are generally processed within 1–2 business days after confirmation.

- Orders placed on Sundays or public holidays will be processed on the next working day.

- We may contact you via phone or WhatsApp to confirm your order before dispatch.

4. Estimated Delivery Time

Estimated delivery times after dispatch:

- Major Cities: 2–4 business days.

- Other Cities: 3–5 business days.

- Remote Areas: 5–7 business days.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders.

- Pay for your order when it arrives at your doorstep.

- Please keep the exact payment amount ready.

- COD availability depends on courier service coverage and order verification.

6. Order Tracking

Once your order is dispatched, tracking details will be shared through SMS or WhatsApp, where available.

You can use the provided tracking number to check your shipment status.

7. Delivery Attempts

Please ensure that your contact number and delivery address are correct.

If the courier cannot deliver your parcel because of an incorrect address, an unreachable phone number, or customer unavailability, additional delivery charges may apply for reshipment.

Repeatedly refused or unclaimed COD orders may affect eligibility for future COD purchases.

8. Delayed or Damaged Shipments

Although we take care to pack every order securely, unexpected courier delays or shipping issues may occur.

If your parcel arrives visibly damaged, please contact our customer support team as soon as possible with your order number and clear photographs or video evidence.

We will do our best to assist you.

9. Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact us through our official Contact Us page or WhatsApp support.

Thank you for shopping with ZeneeCart!