Terms of service

Welcome to ZeneeCart! By visiting our website or placing an order, you agree to the following terms and conditions.

1. General Information

- Please provide accurate information when placing an order.

- Use our website responsibly.

- We aim to provide a smooth and reliable shopping experience.

2. Products and Availability

- We try our best to display accurate product images, descriptions, colors, and specifications.

- Actual product colors may vary slightly due to screen settings and lighting.

- Product availability may change depending on stock.

3. Pricing and Payments

- All prices are displayed in Pakistani Rupees (PKR).

- Delivery charges are displayed at checkout.

- Cash on Delivery is available on eligible orders.

- Prices and promotional offers may change without prior notice.

4. Orders and Confirmation

- Orders may be confirmed through phone calls or WhatsApp.

- Please provide a correct phone number and complete delivery address.

- We may cancel an order if the product is unavailable or the provided information is incorrect.

- Once an order is confirmed, we begin preparing it for dispatch.

5. Shipping and Delivery

- Orders are delivered through our courier partners.

- Estimated delivery times may vary depending on your location and courier operations.

- Please refer to our Shipping Policy for complete delivery information.

6. Returns and Refunds

- Damaged, defective, or incorrect products may qualify for a return, replacement, or refund.

- All requests are handled according to our Return & Refund Policy.

- Please review our policy before placing an order.

7. Order Cancellation

- Cancellation requests are accepted before dispatch.

- Once an order has been dispatched, cancellation may not be possible.

- Please contact our support team as soon as possible for cancellation requests.

8. Website Content

All content on the ZeneeCart website, including logos, text, graphics, and product images, is owned by ZeneeCart or its respective owners.

Please do not copy or reuse our content without permission.

9. Third-Party Services

We use trusted third-party services, including Shopify and courier partners, to operate our online store and deliver your orders.

Their services may be subject to their own terms and conditions.

10. Updates to Terms

We may update these Terms of Service whenever necessary. Any updates will be published on this page.

11. Contact Us

If you have any questions about these terms or our services, please contact us through our official Contact Us page or WhatsApp support.

Thank you for shopping with ZeneeCart!